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Udupi police goes digital with app – The Manipal Journal
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Udupi police goes digital with app

Udupi: The Udupi police launched a mobile application named ‘Suraksha Police’ for people to send in their complaints directly to K Annamalai, Superintendent of Police (SP), Udupi, earlier this year.

The SP has received about 650 complaints so far, all of which have been replied to. Traffic – related issues such as parking violations, signal violations and accidents have been the most common complaints sent by the users. Cases of stalking and gambling have also been reported.

The application was started to minimise the discomfort of people by allowing them to lodge complaints, without having to visit the police station. All the complaints are read and replied to only by the SP, making it a strictly confidential app. The app also boasts of having priority settings, allowing users to add photos and track their complaints.

“Handling and preventing smaller crimes helps in preventing bigger crimes. I highly encourage the students of Manipal to use the app to complain about any issue as they can help in building and shaping a better society”, he said referring to the Broken Windows Theory, which explains how a smaller infraction can lead to a bigger infraction. He continued to say, “This app is for people who don’t have time to come to the police station for small issues. With the launch of the Suraksha app, everything is available under your thumb.”

When asked about how he handles replying to the complaints with his busy schedule, he said, “As it gets hard for me to reply to all the messages, we are coming up with algorithms which can redirect the complaints to the concerned sub-inspector, without disclosing the personal details of the users.”

The app, which is available for both Android and iOS users, was developed by Chipsy App Developers, based in Udupi. The next step taken by the Udupi police is to launch a website, where all processes, from passport applications to permissions, can be done online.  The contact details of inspectors and sub-inspectors, along with GPS routes to the nearest police stations, will also be available online.

Edited by Kavana Desai

Nishita Kini


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